Squeeze more out of your business.
Structure, Systems, Strategy
Building the operational backbone your business needs to grow - with structure that sticks.
Hi! I’m Claire - a Fractional Operations Manager and Consultant, helping founders turn chaos into clarity.
For ambitious businesses, success isn't often a straight line - bottlenecks, overwhelm and the constant feeling that everything depends on you.
That's where I come in.
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I help small and medium-sized businesses build structure and systems that make operations run smoothly - freeing up your time, your team and your headspace to focus on what really drives growth.
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Whether you need operational strategy, hands-on implementation, or ongoing direction, I bring a calm, practical approach that turns plans into progress.
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Let's make your business run smoothly - so you can focus on leading it.
Operations at the Core
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🔸 Business Backbone
Behind every successful business is strong operational infrastructure. I help founders build clarity across workflows, reporting, and responsibilities - so things run smoothly whether you’re in the room or not.
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Examples:
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Operational audits and workflow design
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Project planning and delivery systems
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SOPs, policies, and process documentation
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Automation and productivity improvements
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Metrics, dashboards, and performance reporting
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🔸People & Performance
A well-supported team drives growth.
I help you align your people, processes, and culture - creating an environment where accountability and autonomy coexist.
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Examples:
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Role clarity and team structure
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Recruitment and onboarding design
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Performance frameworks and reviews
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Employee engagement and development
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HR operations and compliance support
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🔸 Systems & Implementation
From messy processes to scalable systems - I help you streamline how work happens across your business.
With the support of my team, we not only design your new structure - we build and implement it.
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Examples:
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CRM, project management, and HR software setup
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Process automation and integration
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Policy and documentation libraries
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Internal comms and workflow optimisation
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🔸Workplace Operations
Whether your team is in-office, remote, or hybrid - operational clarity is what keeps things moving.
I help ensure your workplace supports your team’s best work.
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Examples:
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Office or studio setup and organisation
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Supplier and contractor management
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Event coordination and team logistics
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Health & Safety compliance and processes
My Approach
I help small to medium-sized businesses create the structure and systems that make growth sustainable.
My work connects operations, people, and performance - creating the structure that turns big ideas into tangible results.
I’ve always been driven by the same instinct in my work - to bring order, structure, and efficiency to the moving parts of a business.
With over 14 years of experience in Business Operations and People Management, I help founders and leadership teams design the systems, structure, and clarity that make growth sustainable.
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I’m CIPD Level 5 qualified, with a background spanning marketing, advertising, gaming, and corporate services - industries where operations move fast and precision matters. My experience as an Operations Specialist, Studio Manager, and HR Lead means I understand how strategy translates into day-to-day performance.
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After many years in London, I relocated to the Scottish Borders with my family to create a more intentional way of living. Today, I work remotely with clients across the UK, bringing a balance of strategy, people focus, and operational excellence to every business I support.
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How to work with me
Business Book Club
I started the Business Book Club as a relaxed, no-pressure space for small business owners to connect, exchange ideas, and explore books that spark better thinking - in business and beyond.
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Whether you’ve finished the book or just want to join the conversation, it’s about learning together, sharing real experiences, and building genuine connections along the way.
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It’s free, friendly, and open to anyone. Drop me a message below if you’d like to join us.
Pricing
No two businesses are the same, which is why I create tailored proposals based on your goals, the level of support and complexity of your operations.
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Get in touch to discuss what the right level of support could look like for you.
